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FAQ



1.       
How can I get large items home?

Most Furnichehouse products are flat-packed, making them easy to transport. The Furnichehouse offers free home delivery service to all customers.



2.    
Why are items sometimes out of stock?

Every effort is made to maintain the availability of items shown on website, but due to popularity and supply issues, some products may not always be available. Generally, Furnichehouse can estimate when a product should be back in stock. Because FURNICHEHOUSE most products are manufactured in China, Malaysia and Taiwan there are sometimes circumstances which can cause delivery delays.



3.    
What if I want to have the products assembled?

Furnichehouse products are generally easy to assemble and require no special tools. If you prefer, most Furnichehouse can refer you to a reputable, reasonably priced assembly company that can come to your home to assemble and install our products.



4.       
Can I return items?

Please refer to the Terms and Conditions for details. In the instance that you are to be issued a refund, it will be processed via the same method that the initial payment was made. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.

 



5.       
How can I pay for my order?

We offer you Cash on delivery, you can pay through PayPal, Credit Card, Debit Card. If you want to spread the cost of your order or delay payment, you can choose one of our finance options on all orders



6.       
How secure are my credit/debit card details?

All online payments are protected by one of the UK’s leading secure encrypted gateway services and there is a very strict privacy policy, meaning that none of your information is ever shared with third parties. All credit card numbers are encrypted when the order is placed using 256-bit encryption. Thereafter payment is collected through our online credit card system via Barclays. There have been no documented cases of credit card fraud using our shopping system online.



7.       
I have found the product I want to buy somewhere else and it's cheaper

If you have found an identical product cheaper elsewhere, please call us on 0121-568-6671 or email us on info@furnichehouse.co.uk

 



8.       
Complaints?

If you have any complaints about our products or services, please contact us and we will be happy to solve the problem